Cool-down (Timeout)

You can set a "Cool-down" period in Arena which puts a self-imposed pause on your Picks account. We do that to help you take a break. During this time you won't be able to submit lineups and make deposits. Your funds are safe and can be withdrawn. If you have questions or want to check your restriction status, contact Customer Support: support@arenapicks.com. To set Cool-down, do this under Profile > Settings > Account Control > Picks Self-Exclusion.

Permanent Self-Exclusion

Permanent self-exclusion will permanently self-exclude you from Picks - this cannot be reversed once final. You can only cancel the permanent self-exclusion process in the first 48 hours by going to Account Control and tapping Cancel. Your funds are safe and can be withdrawn. If you have questions or want to check your restriction status, contact Customer Support: support@arenapicks.com. To permanently self-exclude yourself, do this under Profile > Settings > Account Control > Picks Self-Exclusion.

Closing Your Account

To close your account, you can reach out to us directly by clicking the "Contact Support" button in the app or by emailing support@arenapicks.com. All customers are permitted to hold one account on our platform per our Terms of Service. Closing an account does not allow for a new account to be created. If an account is requested to be closed, it can be reopened by reaching out to our support team.

Re-opening Your Account

In order to verify account ownership, after contacting Support, you will be prompted to submit a photo of your government-issued ID (state-issued ID, driver's license, or passport) along with a selfie photo of you holding up the ID. These are requested to verify that the account is being unlocked to the rightful owner. After successfully uploading the required verification documents, the team will review your account. Once the review is complete and your identity is verified, your account will be reopened, and you will receive confirmation from the support team. If you don't receive a response within a reasonable timeframe, please contact support to check on your request status. Please note that these documents are secure and not retained once reviewed. Your security and privacy are critically important to Arena. If you encounter any issues during the verification process, you can contact customer support at support@arenapicks.com for assistance.