What is Responsible Gaming?

Playing games is meant to be fun! However, a hobby can sometimes turn into an unhealthy activity, and Daily Fantasy Sports (DFS) games are no exception.

At Arena, we’re committed to ensuring all our members have a safe and enjoyable experience. That’s why our platform includes tools to help keep your gameplay both fun and safe. We also require all members to verify their age before creating an account. Individuals under the age of 19 (or 21 in AZ and MA) are not permitted to play on Arena.

To support responsible gaming, we provide tools that allow you to monitor your activity, set personal limits, or take a break whenever needed.

Using these tools doesn’t mean you have a problem—it’s a proactive way to maintain healthy habits and ensure your gaming remains a positive experience. We encourage you to explore the Responsible Gaming Tools and resources available in the Arena app and make use of them whenever necessary.

How can Arena Members practice responsible gaming?

Arena offers several responsible gaming tools and resources to ensure a safe and secure DFS experience, including:

• Alerts: Receive notifications if you exceed your preselected daily, weekly, or monthly thresholds for lineup submissions.

• Limits: Set self-imposed daily, weekly, or monthly deposit or play limits, effective for at least 90 days.

• Timeouts: Temporarily disable your ability to submit lineups or deposit funds for a period of 1 to 30 days.

• Self-Exclusion: Temporarily disable all access to your account and block all marketing notifications for 30 days or more.

Can I permanently deactivate my Arena account?

If you believe that using Arena is adversely affecting your health and well-being, you have the option to permanently deactivate your account. To do this, navigate to the 'Self-Exclusion' section within the Responsible Gaming Tools and select 'LIFETIME' from the dropdown menu.

Please be aware that choosing this option is irreversible; you will not be able to reactivate your account or create a new one in the future. If your reason for account deletion is unrelated to responsible gaming, please refer to the instructions on the Deactivation page for alternative steps.

BetBlocker

BetBlocker is a free tool designed to help you control your gaming by blocking access to over 15,000 gambling websites. You can install it on multiple devices and customize the block duration—from a minimum of one day up to five years. Additionally, BetBlocker offers a calendar-blocking feature, allowing you to restrict access on specific days of the week, month, or year.

What if I have unused funds left in my account when I self-exclude?

If you have funds remaining in your Arena account, we recommend withdrawing them before finalizing your self-exclusion. Once your request is submitted, you will no longer have access to your account.

If your self-exclusion has an end date (any option other than 'LIFETIME'), you will need to wait until the full exclusion period has passed before you can regain access to your account and funds.

#Can I edit or cancel my limit, timeout, or self-exclusion decision after I hit save?

No. For your protection, any responsible gaming limitations you set cannot be edited or removed until the specified time period has been completed.

Concerned about a family member’s gaming habits?

If you’re concerned that a family member is showing signs of compulsive play behavior, please reach out to Arena’s Customer Support for assistance. Eligible third parties may request that a DFS consumer be excluded from Arena or request the implementation of deposit and/or loss limits.

To process such a request, proof of eligibility must be provided in documentary form, demonstrating sole or joint financial responsibility for the source of any funds deposited into the Arena account. This may include:

• Proof of joint obligation on the credit or debit card linked to the DFS consumer's account.

• Documentation showing the DFS consumer is legally dependent on the requestor under state or federal law.

• Evidence of a court order making the requestor wholly or partially responsible for the debts of the DFS consumer.

• Proof of a court order requiring the DFS consumer to pay unmet child support obligations.

Arena may, at its sole discretion, request additional documentation to verify the eligibility of third-party requests.

What should I do if I suspect a minor is using Arena Picks?

If you suspect that a minor is using Arena—especially if they've used an adult family member's personal information to create or operate an account—please contact us immediately at support@arenapicks.com. Our team will promptly investigate to ensure compliance with our strict age verification policies. We are dedicated to protecting minors and promoting responsible play.

Further questions/notes on Responsible Gaming?

If you have a question about responsible gaming or ideas on how to enhance player safety, let us know by contacting Customer Support.

What is your time out and self-exclusion policy?

You can take a break from Arena for a minimum of 1 day and up to 30 days by emailing Support. During this time, you won't be able to submit lineups or deposit funds, but you can still log in and withdraw funds.

Self-Exclusion: Choose to exclude yourself from Arena for specific durations: 1 month, 3 months, 6 months, 1 year, 5 years, or even a Lifetime ban. During this time, you will not be able to play or log in to your account.

Timeouts and self-exclusion are valuable tools for promoting responsible gaming and protecting player health. If you have concerns about your gaming habits, these options can help you regain control. Additionally, Arena encourages members to explore free resources, like behavioral health benefits available through Kindbridge. Learn more in the Arena app.

What is Gaming Disorder?

A gaming disorder occurs when someone struggles to manage their gaming habits, leading to negative impacts on their life and health. Signs of problematic gaming include playing longer than intended, being unable to reduce playtime despite trying, and losing interest in other activities.

Like other addictions, problem gaming may involve uncontrollable urges that, if left unchecked, can cause financial hardship. Problem gaming can affect anyone, regardless of age, gender, race, or financial status. Early detection is critical to preventing adverse consequences, and with proper intervention, it can be successfully treated.

If you believe you might have a problem, we strongly encourage you to seek assistance. Arena has partnered with Kindbridge Behavioral Health to provide resources and support for those in need.

Warning Signs of Problem Play

A few warning signs include:

• Playing more frequently to recover or 'chase' previous losses.

• Prioritizing gaming over family, work, or other obligations.

• Repeated inability to stop or control gaming.

• Borrowing money to play or pay off losses.

• Neglecting family, personal needs, or self-care due to excessive play.

• Lying about time or money spent on gaming.

• Selling personal items to fund gaming.

• Experiencing feelings of hopelessness, depression, or suicidal thoughts.

Resources for Help

If you or someone you know is experiencing problem gaming, assistance is available. Below are professional and compassionate resources to help:

• Call: 1-800-426-2537 or visit www.800gambler.org.

• Call: 1-800-522-4700 (National Council on Problem Gaming) or visit www.ncpgambling.org.

Arizona Residents: Call the toll-free statewide helpline at 1-800-NEXTSTEP or text 'NEXT-STEP' to 53342. Visit problemgambling.az.gov.

Remember, early intervention can make all the difference. Don’t hesitate to reach out for help if you or someone you know is struggling.

How do I access the responsible gaming tools?

To access responsible gaming features in the Arena app:

• Mobile App: Log into your account, tap the menu icon in the top-left corner, and select 'Responsible Gaming' from the dropdown.

• Web Browser: Log into your account, click the menu icon in the top-right corner, and choose 'Responsible Gaming' from the dropdown.